Kitchen & Bath Design News

MAY 2019

Kitchen & Bath Design News is the industry's leading business, design and product resource for the kitchen and bath trade.

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construction home or a whole-house remodel, pretty much touching everything that goes into the house, including exteriors, flooring, tile, kitchen and bath design, furniture, etc." PERSONAL AND PATIENT In order to ensure a project's success, Fuller- Maurer prioritizes getting to know her clients as people, not just as homeowners. "A lot of times, in my first meetings with clients, I actually don't ask them too many questions necessarily relating to design. They're probably wondering what I'm even talking about!" she laughs. "I try to ask them about their life: Do you have kids? How many? What are their ages? Pets? Where do you drink your coffee in the morning – in the kitchen or the living room or upstairs in your bedroom?" I try to ask more lifestyle questions than I do design…I need to get to know them and how they live because it's probably very different from how I live." She adds, "I try to understand what they need from a function standpoint and get to know them on a personal level…it makes things go a little more smoothly because we've developed a relationship that's sort of like a friendship." For Fuller-Maurer, developing and main- taining that relationship (or friendship) means making sure her clients are comfortable and, in the event of client stress, using a patient approach to alleviate that anxiety. "Some people definitely get very worked up about things," Fuller-Maurer says, "so I try to give them as many visuals as possible…I try to do renderings and drawings and take them through past projects. Even if the project I'm walking them through is not necessarily their style, when they see what I've done and how beautiful it turned out, it puts the trust back in me and so they calm down b ecause they know that I'm making sure it's going to turn out nice." Additionally, in order to alleviate proj- ect-related anxieties, Fuller-Maurer will refer her current clients to her past clients so they can chat about the remodeling process – and there are quite a few past clients that can attest to Fuller-Maurer's design skill. "80% of my business is referrals or past clients," she says. "Some of my clients do things in phases as well – [for example] we did the lower level last year and now, three years later, we're working on the upstairs." ▪ This mudroom was gutted and renovated to provide a busy mother of three with ample space for laundry, mudroom storage, pantry overflow and even a guest bathroom. May 2019 • 29 PUT HÄFELE'S FINELINE DRAWER ORGANIZATION PRODUCTS IN YOUR SHOWROOM AND RECEIVE ADDITIONAL DISCOUNTS! Online & Livechat: Phone: 800.325.6202 Email: DARING. FANTASTIC. FINELINE. Add a personal touch to your kitchen, bath and other spaces designs with Häfele's fi ve wood fi nish options of Fineline™ Drawer Organization products—birch, walnut, white oak, mahogany and cherry. An elegant and supremely functional designer favorite, Fineline features tapered lines and a contemporary, high-end look. Fineline™ Drawer Organization in birch Circle No. 15 on Product Card

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